ART CLASSES, CLUBS, AND ACTIVITIES

Cancellations and Refunds 

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After a booking has been made, the customer has a 7-day cooling-off period to cancel. To cancel a booking, the customer must email info.lavenderprint@gmail.com 

If the request is made within 7 days of the initial booking, a full refund will be provided using the same payment method. 

If, for any reason, a session is cancelled by Lavender Print Art Studio/Lavender print LTD, for example, due to the tutor's illness, then a refund for that session will be issued or a replacement class will be provided.

If a session is cancelled by the school or venue, or due to external circumstances unrelated to the provider, it will not be refunded and will still be considered billable. The client will be responsible for missed classes that were cancelled for reasons outside of Lavender Print Ltd's control.

The responsibility for the cancellation lies with the venue or client, not the provider.

We cannot provide a refund or a catch-up session for any class that a student missed due to illness, holiday, or any other reason related to their own circumstances.
By booking an art session with us, Clients/parents acknowledge and agree to these terms during the registration process and by booking any art activity with us.

If you request to cancel our services at your venue, school, or in our studio via phone, email, or text, you will receive a confirmation email.

If you are enrolled in a subscription plan with us, all plans requested cancellation can be cancelled 2 weeks before the renewal, and you will no longer be charged for the next term.

Please note that any payments made already for the full term are non-refundable; only the next scheduled payment will be cancelled